You can turn off notifications for a specific chat by muting it. You cannot mute or unmute a chat from within the chat, but only from the chat list.
- Mute a chat on the Symphony Messaging desktop and web apps application.
- Mute a chat on the Symphony Messaging mobile app.
- Show or hide muted chats in your chat list.
From your desktop app or web browser
- Select the three dot menu on any chat in your chat list, then select Mute.
Muted chats are indicated by a Silent Bell icon in your chat list and on the chat itself.
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Muted chat in chat list |
Muted chat in chat module |
- To unmute a chat, select the three dot menu on a muted chat in your chat list and select Unmute.
From the Symphony Messaging mobile app
- From the chat list, swipe left with your finger on a chat to mute the chat.
- Swipe left again to unmute a chat.
Note: Swiping right hides the chat!
Show or hide muted chats
You can hide muted chats from your chat list to display only your most important activity, but be reassured, hidden muted chats will temporarily reappear if you are mentioned before being hidden again.
- Click the Chat List options button
and deselect Show muted chats to hide your muted chats.
A blue dot indicates muted chats are hidden.