Orphan rooms

An orphan room is a room where all members are either banned or deactivated and there is no owner.

If either of these situations occur, the room is deactivated and becomes an orphan room.

If a user experiences a Cannot add member to a deactivated room error, it may be because they are trying to add a user to an orphan room.

To solve this issue:

  1. Firstly, a user needs to be made owner of the orphan room. Currently, the only way to make a user an owner of a deactivated room is by using APIs to promote the member.
  2. Then, a Super Compliance Officer (SCO) needs to unban the user and add them back to the chat room.

If you have any questions about orphan rooms, please contact the Symphony Support team at support@symphony.com.