Note: There is no time out for the failure count, for example, if you received 2 failed sign-in attempts from 24 hours ago and tried and failed again, your account will be locked out
There are 2 ways to unlock your account:
- Wait 30 minutes and attempt to sign in again
- Reset your password via the sign in page or through your internal Symphony administrator
Reset your password by following the steps below:
1. From the Sign in page, click Forgot your password? (Figure 2):
Figure 2 Forgot Your Password
2. Enter your email address, click I'm not a robot (Figure 3) and follow through the reCAPTCHA verification process (Figure 4):
Figure 3 Reset Password
Figure 4 ReCAPTCHA Verification
3. If you have two-factor authentication enabled, you will be prompted to authenticate (Figure 5):
Figure 5 Verify Your Account
4. Once your account is verified and the request submitted, the following screen will be displayed (Figure 6):
Figure 6 Password Reset Email Sent
5. You will receive an email with a link to Reset your Password (Figure 7):
Figure 7 Reset Your Password
6. Enter a new password and ensure it meets all of the requirements listed before clicking Confirm (Figure 8):
Figure 8 Create New Password
7. If your new password meets the requirements listed, your password will successfully update (Figure 9):
Figure 9 Success
8. Click on the Sign in button and log in with your new password.
Note: If you are still unable to sign in, please contact your internal Symphony administrator for further assistance