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Delete a chat room

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William Ko
A Symphony chat room cannot be deleted by a user or an administrator for compliance reasons. It can only be deactivated by the owner of the room and then locked by a Compliance Officer (CO) or Super Compliance Officer (SCO). Refer to the Knowledge Article found here on how to deactivate a chat room.

When a chat room is deactivated, all users will no longer be able to view the content within the chat room or search for it, unless the original owner reactivates it. Refer to the Knowledge Article found here on how to activate a chat room.

Note: In addition to deactivating a chat room, CO/SCOs can also lock a chat room. Refer to the Knowledge Article found here on how to lock/unlock a chat room.

Based on your organization's settings, some features in this Knowledge Article may not be applicable to you. Please contact your Technical Account Manager (TAM), Symphony Support, or your internal IT team with any questions.

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