Scroll down to see how to do this in Symphony 1.5
In Symphony 2.0:
Create folders in your left nav to organize your chats. From the chat list, hover over the chat you want to move into a folder and click on the context menu of three vertical dots (figure 1):
Figure 1 Context menu on a chat
Select Move to and New Folder or choose an existing folder. Name your folder if it’s new, then hit Enter to create the folder with your chat (figure 2):
Figure 2 Create a new folder or select an existing one
You can also move chats into and between folders by dragging and dropping into a folder or by using the menu to select a folder (figure 3).
Figure 3 Drag and drop chats into folders
In Symphony 1.5:
Create folders in your left nav to organize your chats. Hover over the chat you want to move into a folder and click on the three vertical dots (Figure 1):
Figure 1 Three Vertical Dots
Select Move to new folder, name your folder, and hit Enter (Figure 2):
Figure 2 Folder Selection
You can also move chats into an existing folder by dragging and dropping them into the folder or by using the menu to select the folder.