Advanced Search

Use the Advanced Search whenever you cannot find what you need via a quick search.

While in a quick search, select Go to Advanced Search (Shift + Enter) (Figure 1):

Figure 1 Go to Advanced Search

In the Advanced Search window, you can see suggested chats and look for messages, chats, and people and groups using the All, Messages, Chats, and People and Groups tabs (Figure 2):

Figure 2 Advanced Search window

Search by keyword

Type your keyword and filter your search to find what you’re looking for:

  • For messages:
    • words contained in the message as keywords
    • name of the sender, date range, chat to which the message was sent, and if the message has attachments as filters (Figure 3).

Figure 3 Search filters in the Messages tab

  • For chats:
    • The name of the chat or chat members as keywords
    • The chat members or whether it's a private chat as filters (Figure 4)

Figure 4 Search filters in the Chats tab

  • For people and groups:
    • The name of the person as keywords
    • The first name, last name, email, company or location of the person as filters (Figure 5)

Figure 5 Search filters in the People and Groups tab

Message search using only filters 

If you don’t know which keyword to use to find messages, you can perform a search combining any of the following filters in the Messages tab (Figure 6):

  • people (sender) 
  • direct chat or chat room
  • messages with attachments

Note: Filtering messages by start/end date still requires entering a keyword.

Figure 6 Message search using only filters

Search result options

Once you have found the persons or messages you’ve been looking for, you can take further actions from the three dot menu that appears when you hover over a result (Figure 7):

Figure 7 Search result options

For direct chats, chat rooms and chat groups, you can use the Open, Request, Join and Chat buttons next to the search results to get in touch with the people and groups you were looking for (Figure 8).

Figure 8 Search action buttons