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Update chat room owners and members

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Alexandre Adam

As a chat room owner, you are able to manage its settings and members. Additionally, you can change the role of a room member and download the list of the room members to a CSV file.

  1. To promote, demote, or remove a room member, select the three dots menu in any chat, then Chat details.

  1. Select Members to expand the list.

  1. Hover over the person you want to update, select the three dot menu and update the user as required.

  1. To export the room details and member list to a CSV file, select the three dots menu of the chat room, then the Chat Details option, and the Export members list option. 
  • Room Name
  • Room Creation
  • Room Creator
  • Room Description
  • Room Permissions
  • Exported CSV
  • Room members list:
    • Member number 
    • Member Display Name
    • Member First Name
    • Member Last Name
    • Email Address
    • Department
    • Division
    • Location
    • Room Owner/Participant (role in room)

The CSV file is downloaded to your default Downloads folder and is named after the chat room.

Based on your organization's settings, some features in this Knowledge Article may not be applicable to you. Please contact your Technical Account Manager (TAM), Symphony Support, or your internal IT team with any questions.

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