Create a Box-On button

To create a Box-On button, you must initiate an outgoing Cloud Dial Tone call. Initiating a call can occur via the Dial Pad/Line Appearance, or Speed Dial.

Via Dial Pad

To create a Box-On button from the Dial Pad, you can either select a Line Appearance or the Dial Pad icon in the Call Well menu to open the Dial Pad from where you can enter the far-end number.


  1. Select a Line Appearance or click on the Dial Pad icon in the call well.
  2. Enter your contact’s number.
  3. Select the Box-On button.
  4. Name the Box-On button in the Button Label field.
  5. Select the page you want to add the temporary button to.
  6. Select Submit.

Note: After selecting Submit, your call is immediately initiated.

  1. When the far-end user picks up your call, the Box-On button appears on the button page you selected. While the call is active, the button remains in a blue idle state and you must push-to-talk to engage the far end.

Speed Dial

You can create a Box-On button from a Speed Dial in two ways:

  • Via the context menu by selecting the Pin button.
  • You can enable Box-On in the Speed Dial Advanced Settings to always initiate Box-On calls.

Pin button

  1. Open the right-click menu of a Speed Dial button.
  2. Select the Pin button in the top right corner to initiate the call and create a Box-On button.

Speed Dial Advanced Settings

  1. Open the right-click menu of a Speed Dial button.
  2. Select Advanced Settings.
  3. Enable Box-On.
  4. The Speed Dial now displays the MIC as the default device and the Box-On indicator on the button.

Note: Initiating a Box-On call via a Speed Dial button skips the step of having to specify a button label and page position as the Box-On button inherits both the Speed Dial’s button label and position.

Speed Dial from the Call Well

Additionally, you can start a Box-On enabled Speed Dial call from the Call Well and view which lines are already connected.

Full details on Box-On can be found in the Box-On Starter Guide.

If you require further assistance on Box-On, please contact the C9 Support team at