To create a Box-On button, you must initiate an outgoing Cloud Dial Tone call. Initiating a call can occur via the Dial Pad/Line Appearance, or Speed Dial.
Via Dial Pad
To create a Box-On button from the Dial Pad, you can either select a Line Appearance or the Dial Pad icon in the Call Well menu to open the Dial Pad from where you can enter the far-end number.
- Select a Line Appearance or click on the Dial Pad icon in the call well.
- Enter your contact’s number.
- Select the Box-On button.
- Name the Box-On button in the Button Label field.
- Select the page you want to add the temporary button to.
- Select Submit.
Note: After selecting Submit, your call is immediately initiated.
- When the far-end user picks up your call, the Box-On button appears on the button page you selected. While the call is active, the button remains in a blue idle state and you must push-to-talk to engage the far end.
Speed Dial
You can create a Box-On button from a Speed Dial in two ways:
- Via the context menu by selecting the Pin button.
- You can enable Box-On in the Speed Dial Advanced Settings to always initiate Box-On calls.
Pin button
- Open the right-click menu of a Speed Dial button.
- Select the Pin button in the top right corner to initiate the call and create a Box-On button.
Speed Dial Advanced Settings
- Open the right-click menu of a Speed Dial button.
- Select Advanced Settings.
- Enable Box-On.
- The Speed Dial now displays the MIC as the default device and the Box-On indicator on the button.
Note: Initiating a Box-On call via a Speed Dial button skips the step of having to specify a button label and page position as the Box-On button inherits both the Speed Dial’s button label and position.
Speed Dial from the Call Well
Additionally, you can start a Box-On enabled Speed Dial call from the Call Well and view which lines are already connected.
Full details on Box-On can be found in the Box-On Starter Guide.
If you require further assistance on Box-On, please contact the C9 Support team at c9helpdesk@symphony.com