Microsoft Windows will reduce the volume of other applications when you are using your PC to place or receive calls. Once all the audio devices (left and right speakers, microphone) are connected to the user’s computer, you must adjust the Windows sound settings for an optimal setup and ensure that you have your sound settings configured to Do Nothing when Windows detects communications activity).
Opening Windows sound settings
To open the Sound window:
- Right-click the Speaker icon in the Windows taskbar and select Sounds, or
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Windows 10 |
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Directly from the Cloud9 application, select the Input or Output keywords in the Audio Devices page of the Cloud9 Settings
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Configuring playback devices
For the best performance, it is recommended that Cloud9 uses dedicated audio devices that are not being used by any other Windows service or application. Though it may not always be possible, it is better to keep Cloud9 devices separate from Windows default devices.
- Open the Sound window from the Windows system.
- Select the Playback tab, then the speakers used by the Cloud9 application, and the Properties button.
- In the Speakers Properties window, select the Advanced tab, disable both features in the Exclusive Mode section and select OK.
Adjusting the default microphone
Where possible, make sure that the Cloud9 microphone and handsets are not set as the default device or default communications device.
- In the Sound window, select the Recording tab.
- Open the Properties of the recording devices being used by the Cloud9 application, go to the Advanced tab, deselect both boxes under the Exclusive Mode section, and select OK.
Disabling communications activity
- In the Sound window, select the Communications tab and the Do nothing option.
- Select Apply and OK to save.