Help center request forms are blank/unavailable

If the dropdown options appear to be blank/unavailable while trying to log a Service Request via the Symphony Help Center (Figure 1) it could be due to a lack of permissions for certain Symphony cookies:

 

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Figure 1 Submit a request

 

To resolve this, open a new incognito browser window, navigate to the Help Center, and at the bottom of the page, a pop-up regarding Symphony's Use of Cookies should be displayed (Figure 2):

 

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Figure 2 Symphony's Use of Cookies

 

Select Allow all cookies then follow the steps in the below Knowledge Articles:

 

Once completed, sign in to the Help Center and attempt to select the Service Request option from the dropdown menu.

 

If the issue persists, please contact the Symphony Support team at support@symphony.com and inform them you are experiencing issues with raising requests via the Symphony Help Center.