Help center request forms are blank/unavailable

If the dropdown menu options appear to be blank/unavailable while trying to log a Service Request via the Symphony Help Center, it could be due to a lack of permissions for certain Symphony cookies.

To solve this issue:

  1. Open a new incognito browser window and navigate to the Help Center. At the bottom of the page, a pop-up regarding Symphony's Use of Cookies should be displayed.

  1. Select Allow all cookies then follow the steps provided in the articles:
  1. Once completed, sign in to the Help Center and attempt to select the Service Request option from the dropdown menu.

If the issue persists, please contact the Symphony Support team at and inform them you are experiencing issues with raising requests via the Symphony Help Center.