How to clear your cache

Clear your cache by following these steps:

Google Chrome

1. Navigate to Chrome Settings in the top-right corner of your browser

2. Click Settings

3. Expand Advanced

4. Click Privacy and Security

5. Expand Clear Browsing Data

6. Ensure the Browsing HistoryCookies and other site data and Cached images and files checkboxes are selected (Figure 1):

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Figure 1 Checkboxes

7. Click Clear data (Figure 2):

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Figure 2 Clear Data

8. Close the Google Chrome settings and refresh the browser

Paragon Desktop Client

1. Exit the Symphony application

2. Navigate to the following location:

Users\...\AppData\Local\Temp\paragon\client.platforms.symphony

3. Select the Cache folder (Figure 3):

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Figure 3 Cache Folder

4. Delete all of the content contained within the folder

Electron (New Desktop Client For Customers With Early Bird Access)

1. Exit the Symphony application

2. Navigate to the following location:

C:\Users\<your_username>\AppData\Roaming\Symphony

3. Select the Cache folder (Figure 4):

4.JPG

Figure 4 Cache Folder

4. Delete all of the content contained within the folder

Note: If you are unable to see the AppData folder under your username it maybe because the folder is hidden. If it is hidden, perform the 5 steps below and then repeat steps 1-4 above:

1. Navigate to the Start menu

2. Select Control Panel

3. Select Appearance and Personalization

4. Select Folder Options

5. Select Show Hidden Files and Folders