Enable external users to communicate with your bot

Internal Symphony admins can enable external users to communicate with a bot in a chat room. External users need to send a connection request to the bot just like a normal external connection request.

Ensure the bot is externally visible:

  1. In Symphony, select the Settings icon.


  1. Select Admin Portal. This option is only available if you're a designated Administrator with Admin Portal access.
  2. Select Begin Session.

Note: Session Objective and Comments are optional fields and are not required to access the Admin Portal.

  1. Search for the bot account and access the Entitlements tab.

  2. Set at least one of the following entitlements to True:
    • Can chat in private external rooms.
    • Can chat in external IM/MIMs.
    • Can share files externally.
  1. Monitor the connection requests to the bot using the List Connection API.
  2. Once the UserID is retrieved from the previous step, accept the connection request using the Accept Connection API.
  3. After the connection request is accepted by the bot, external users will be able to communicate with it just like with any other user in the room.