Internal Symphony Messaging admins can enable external users to communicate with a bot in a chat room. External users need to send a connection request to the bot just like a normal external connection request.
Ensure the bot is externally visible:
- In Symphony Messaging, select the Settings icon.
- Select Admin Portal. This option is only available if you're a designated Symphony Messaging Administrator with Admin Portal access.
- Select Begin Session.
Note: Session Objective and Comments are optional fields and are not required to access the Symphony Messaging Admin Portal.
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Search for the bot account and access the Entitlements tab.
- Set at least one of the following entitlements to True:
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- Can chat in private external rooms.
- Can chat in external IM/MIMs.
- Can share files externally.
- Monitor the connection requests to the bot using the List Connection API.
- Once the UserID is retrieved from the previous step, accept the connection request using the Accept Connection API.
- After the connection request is accepted by the bot, external users will be able to communicate with it just like with any other user in the room.