Removing a residual symphony entry from registry editor

Occasionally, the Symphony entry in Program and Features becomes a residual entry which you cannot remove using the 'uninstall' option (Figure 1):

 

KB_registry07.PNG

Figure 1 Uninstall Error

 

To successfully remove this version of Symphony and allow a newer install to be completed, or to perform regular housekeeping on your machine, open the Registry Editor from the Start menu (Figure 2):

 

KB_registry08.PNG

Figure 2 Registry Editor

 

Navigate to the following URL and remove the Symphony x.x.x folder (Figure 3):

 

\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Symphony

 

1.PNG

Figure 3 Symphony Registry Path

 

The residual version of Symphony will be removed from your machine.

 

Note: If you have an entry for an obsolete Symphony desktop client, navigate to the following link and remove it

 

\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Symphony