2. Navigate to the Network menu (Figure 1):
Figure 1 Network Menu
3. Select Preserve log (Figure 2):
Figure 2 Preserve Log
4. Search for acs and sign in to Symphony
5. Click on the acs records and navigate to the header section
6. Copy the encrypted SAML Responses
7. Navigate to https://www.base64decode.org/ and paste in the SAML Responses copied in the previous step
8. Click Decode (Figure 3):
Figure 3 Decode
9. Check the exception code from the decoded SAML Response and pass this onto the Symphony Support team or your ADFS team for further investigation
Note: For users using SSO, their Symphony username must be same as their login ID in the SSO login page