Troubleshooting SSO login issues with SAML

If a user experiences issues with SSO login, they can confirm the Security Assertion Markup Language (SAML) response to enable further investigations by the Symphony Support team and/or their internal Active Directory Federation Services (ADFS) team.
 
Confirm the SAML response by following the steps below:
 
1. When signing into Symphony, display Developer Tools by pressing Ctrl+Shift+I in the Desktop Application or F12 in Google Chrome, or access them via the Google Chrome menu in the top right corner of the browser → More Tools → Developer Tools
 

2. Navigate to the Network menu (Figure 1):

 

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Figure 1 Network Menu

 

3. Select Preserve log (Figure 2):

 

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Figure 2 Preserve Log

 

4. Search for acs and sign in to Symphony

 

5. Click on the acs records and navigate to the header section

 

6. Copy the encrypted SAML Responses

 

7. Navigate to https://www.base64decode.org/ and paste in the SAML Responses copied in the previous step

 

8. Click Decode (Figure 3):

 

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 Figure 3 Decode

 

9. Check the exception code from the decoded SAML Response and pass this onto the Symphony Support team or your ADFS team for further investigation

 

Note: For users using SSO, their Symphony username must be same as their login ID in the SSO login page

 

Refer to the Knowledge Article found here on how to troubleshoot other Symphony login issues.