No conversations are returned in All Conversations, even if no search criteria is selected:
A common reason is that the SCO (Super Compliance Officer) or CO (Compliance Officer) is not assigned to the proper group.
To assign the SCO/CO to a group:
- Select MANAGE ROLE SCOPES, then select the proper group that the SCO/CO should be assigned to. The Global Group is used as an example in this article.
- Select the ASSIGNEES tab, then select the Add Assignees button.
- Search for and select the SCO/CO, then select Save.
- The SCO/CO can see conversations after refreshing the browser.
If the SCO/CO is still unable to see the conversations, please contact the Symphony Support team at support@symphony.com for further assistance.