If a Federation administrator does not see the Federation Access Management app within their Federation Suite, a common reason is that they do not have the Administrator or Super Administrator role assigned to them.
To check if the Federation administrator has the correct role:
- In Symphony Messaging, select the Settings icon.
- Select Admin Portal. This option is only available if you're a designated Administrator with Symphony Messaging Admin Portal access.
- Select Begin Session.
Note: Session Objective and Comments are optional fields and are not required to access the Symphony Messaging Admin Portal.
- Search for and open the administrator's Symphony account.
- Under Role Type, assign the Administrator or Super Administrator role if they are not already selected.
- Select Save.
- Ask the Federation administrator to refresh Symphony Messaging and confirm they can see the Federation Access Management app.
If they are still unable to see the Federation Access Management app, please contact the Symphony Support team at support@symphony.com for further assistance.