Non-compliant employee use of unauthorized communication channels, such as text messaging on their personal mobile device, has led to regulatory scrutiny, hefty fines and reputational risk across financial services. Federation is Symphony's solution that extends connectivity from Symphony Messaging to client preferred apps, such as WhatsApp, WeChat, SMS, and more, enabling compliant off-channel messaging across platforms.
With SMS & Voice Direct, the Symphony Messaging mobile, web and desktop apps enable record-keeping of SMS and voice communications, delivering a high impact channel without sacrificing compliance.
The SMS & Voice Direct second number (virtual number) solution is an individually allocated, permanent business phone number assigned to users with which they can send and receive SMS messages to and from, plus make and receive phone calls which will be captured, recorded, and pushed to customers' archiving platform of choice.
The second number solution uses internet (data/WIFI) calling to allow users to send and receive SMS text messages using an individually allocated second phone number to be specifically used for business purposes.
Symphony users can send and receive SMS messages to their counterparties from this permanently assigned phone number. All SMS messages and voice calls received and sent on the second number are recorded and captured by Symphony.
Second number solution key points:
- Second number solutions are not connected to a specific mobile carrier and operate using data/WIFI from the users mobile contract.
- Umony interfaces to telecom carrier partners leveraging a premier global telecoms network that provides the connectivity to most of the worlds internet telephony services.
- Umony can procure phone numbers in a wide range of countries with number ranges available from local, national, mobile or toll free numbers. Additional countries may be available on request via dedicated partner channels, but this would be subject to a regulatory review before being made available.
Note: The availability of these numbers and the supported capabilities may be limited to local telephony regulations and infrastructure capabilities.
For more details on the SMS & Voice Direct Federation channel, refer to the SMS & Voice Direct documentation on Symphony Docs.
For further assistance on SMS& Voice Direct, please contact the Symphony Support team at support@symphony.com.