Symphony is moving from standard FTP to PGP encryption for sending data to Smarsh.
For customers using the Smarsh archiving tool, the SSH and PGP keys discussed below are required to ensure the information in the Admin Portal is correct.
Note: Information on the SSH and PGP keys can be found here
Update SSH and PGP key information using these steps:
Note: Alternatively, navigate to https://companyabc.symphony.com/?admin as an administrator (where companyabc is the name of your pod)
3. Navigate to Export Content under Company Settings and select the SFTP tab (Figure 3):
Figure 3 SFTP Tab
4. Click Choose your Key followed by User Provided from the dropdown menu
5. Copy and paste the entire public SSH key
6. Select the Encryption tab
7. Click Choose your Key followed by User Provided from the dropdown menu
8. Copy and paste the entire public PGP key, including the "----BEGIN"and "-----END"lines (Figure 4):
Figure 4 Public PGP Key
9. Click Save
10. Exit the Admin Portal
1. In Symphony, click Settings in the upper right-hand corner, then click General (Figure 1):
Figure 1 Settings/General
2. Click Go to AC Portal at the bottom of the screen (Figure 2):