How to check your pod desktop client connection

Determine which Pod your Symphony desktop client is connected to by following these steps:

Web Browser

Checking which Pod you are connected to via a web browser (Chrome or Internet Explorer) is straightforward as the URL will provide you with the relevant information.

If you are connecting to my.symphony.com you are connecting to the Public Pod (Figure 1):

1.png

Figure 1 Public Pod Connection

If you are connecting to a company which has their own Pod, the URL will provide the Pod's name in the URL. For example, a Pod owned by companyabc would be displayed as Figure 2:

2.png

Figure 2 Company Pod Connection

Desktop Client

For desktop clients (Electron or Paragon) use the built in Developer Tools to provide you with the relevant information.

1. Open the Developer Tools for the client you are using:

  • MacOS: Command + Shift + I
  • Window's Electron: Ctrl + Shift + I
  • Window's Paragon: F12

2. Navigate to the Console tab (Figure 3):

3.png

Figure 3 Console Tab

4. Type document.location in the Console tab and press Enter (Figure 4):

4.png

Figure 4 Document.Location

5. The Pod you are connected to will be displayed (Figure 5):

5.png

Figure 5 Connected Pod

Note: If the client is incorrectly configured you will encounter login issues.

If you wish to change which Pod the client is configured to you can either:

MacOS:

  • Locate and open the following file in the editor as this contains information on Pod connection:

    Harddisk > Applications > Symphony > Contents > config >Symphony.config

  • Edit the Pod URL to the desired address

Electron Client:

  • Locate and open the following file in the editor as this contains information on Pod connection:
     
    C:\Program Files\Symphony\Symphony\config\Symphony.config

  • Edit the Pod URL to the desired address

Paragon Client (with uninstall):

  • Uninstall the existing client and reinstall it using the installer
  • Configure the Pod connection during the setup process when prompted

Paragon Client (without uninstall):

  • Refer to the Knowledge Article found here on how to update the Symphony desktop client Pod URL

If the above does not provide you with the desired Pod information please contact the Symphony Support team at support@symphony.com and inform them that you are experiencing issues with identifying which Pod you are connected to.