By default, some URL links will open within the Symphony mobile app or a separate web browser as opposed to opening in another application, for example the BlackBerry Access app.
To launch a URL within the BlackBerry Access app, you must enable the Enforce Opening of Links in the BB Access App option:
- From your BlackBerry device, navigate to Policy Sets.
- Select Apps.
- Select App Specific Policies.
- Select the Symphony policy available to you.
- Select the Basic tab.
- Select the Enforce Opening of Links in the BB Access App checkbox.
- Select Update.
Note: If you are not able to see these options, please check with your internal Symphony Admin as access to the Symphony policy may be restricted.