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  2. Troubleshooting

Troubleshooting

Error messages, how-to guides and log files:

Error Messages

A network error interrupted SSO mobile error
Amending URL errors
Compliance Officer/Super Compliance Officer API error
Could not decrypt this message or failed to send error message
Datafeed error
Duplicate private chat room name error
See all 21 articles

How-to Guides

How to download the Symphony Desktop Application (SDA) from the Admin Portal
How to use the Community Connect Referrer Dashboard app
How to add a new line in the textarea element
How to align images in a messageML
How to allow multiple button selection in Symphony Elements
How to amend an HTML table column width
See all 46 articles

Log Files

Configure Agent debug logs
Enabling console log capture in the Symphony Desktop Application (SDA)
Enabling key manager debug logging
How to capture Android Debugging Bridge (ADB) logs
How to capture Android logs
How to capture client profile logs
See all 18 articles

Other

'Search user' call returns no results for CEP pod
Access content export SFTP with RSA encryption configured via FileZilla and WinSCP
Accessing a test pod on mobile
Accessing Symphony Analytics documentation
Accessing the admin guide via the Admin Portal
Assigning Super Compliance Officers to a scoping group
See all 116 articles