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Troubleshooting

Error messages, how-to guides and log files:

Error Messages

A network error interrupted SSO mobile error
Could not decrypt this message or failed to send error message
Datafeed error
Duplicate private chat room name error
Failed due to heavy traffic error
Failed to ingest error message whilst sending a blast message
See all 20 articles

How-to Guides

How to download the Symphony Desktop Application (SDA) from the Admin Portal
How to use the Community Connect Referrer Dashboard app
How to access content export SFTP with RSA encryption configured via FileZilla and WinSCP
How to add a new line in the text area element
How to align images in the text area element
How to allow multiple button selection in Symphony Elements
See all 50 articles

Log Files

AES GCM encryption error in Key Manager logs
Configure Agent debug logs
How to capture Android logs
How to capture client profile logs
How to capture Console logs
How to capture crash dump logs
See all 16 articles

Other

'Search user' call returns no results for CEP pod
Accessing a test pod on mobile
Accessing Symphony Analytics documentation
Accessing the admin guide via the Admin Portal
Amending ownership of a a single owner room
Are Symphony messages secure?
See all 102 articles