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  2. Troubleshooting

Troubleshooting

How-to guides, log files and error messages:

How-to Guides

How to disable input in a chat
How to download the Symphony Desktop Application (SDA) from the Admin Portal
How to generate JWT/RSA tokens
How to add a new line in the textarea element
How to align images in a messageML
How to allow multiple button selection in Symphony Elements
See all 47 articles

Log Files

How to capture HAR file logs
Enable/disable agent debug logs
Enabling console log capture in the Symphony Desktop Application (SDA)
Enabling key manager debug logging
How to capture Android Debugging Bridge (ADB) logs
How to capture Android logs
See all 18 articles

Error Messages

A network error interrupted SSO mobile error
Amending URL errors
Compliance Officer/Super Compliance Officer API error
Could not decrypt this message or failed to send error message
Datafeed error
Duplicate private chat room name error
See all 21 articles

Other

Bypass SSO to login automatically with ADFS authentication
Camera not detected on Citrix VDI
Resolving blank/white screen issues
Symphony statuses
Troubleshooting Symphony login issues
'Search user' call returns no results for CEP pod
See all 154 articles