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Admin and Troubleshooting
Setup and management, error messages and how-to guides:
Symphony Help Center
Admin and Troubleshooting
Getting Started as an Admin
Get ready for Symphony!
Sign in to and out of the Admin Portal for the first time
Sign in to the Symphony mobile app for the first time
Sign into Symphony via Google Chrome for the first time
Sign into the Symphony Desktop Application (SDA) for the first time
Apps, Bots and Integrations
Configuring access to apps
Access and Navigation
Navigate the Admin Portal
Company Settings
Allow external communication
Configure default company entitlements
Configure individual user entitlements
Configure LDAP sync
Disable single sign-on (SSO)
Enable single sign-on (SSO)
Compliance
Audit trails
Ban members
Compliance Officers
Content export and formats
Conversation monitoring
Disclaimers
See all 12 articles
Error Messages
A network error interrupted SSO mobile error
Could not decrypt this message or failed to send error message
Datafeed error
Duplicate private chat room name error
Failed due to heavy traffic error
Failed to ingest error message whilst sending a blast message
See all 20 articles
How-to Guides
How to access content export SFTP with RSA encryption configured via FileZilla and WinSCP
How to add a new line in the text area element
How to align images in the text area element
How to allow multiple button selection in Symphony Elements
How to amend an HTML table column width
How to change a bot's profile picture
See all 53 articles
Log Files
AES GCM encryption error in Key Manager (KM) logs
Configure Agent debug logs
How to capture Android logs
How to capture client profile logs
How to capture Console logs
How to capture crash dump logs
See all 16 articles
Symantec Data Loss Prevention (DLP)
Symantec Data Loss Prevention (DLP) Integration
Team Management and Accounts
Account usage statistics
Browse accounts
Change account information
Create a new admin account
Create a new compliance account
Create a new end user account
See all 10 articles
Other
Accessing a test pod on mobile
Accessing Symphony Analytics documentation
Accessing the admin guide via the Admin Portal
Amending ownership of a a single owner room
Are Symphony messages secure?
Assigning Super Compliance Officers to a scoping group
See all 96 articles
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