Getting Started as an Admin

Get ready for Symphony!
Sign in to and out of the Admin Portal for the first time
Sign in to Symphony via Google Chrome for the first time
Sign in to the Symphony Desktop Application (SDA) for the first time
Sign in to the Symphony mobile app for the first time

Apps, Bots and Integrations

Configuring access to apps

Access and Navigation

Navigate the Admin Portal

Company Settings

Allow external communication
Configure default company entitlements
Configure individual user entitlements
Configure LDAP sync
Disable single sign-on (SSO)
Enable single sign-on (SSO)


Audit trails
Ban members
Compliance Officers
Content export and formats
Conversation monitoring

Error Messages

A network error interrupted SSO mobile error
Content export not found error
Could not decrypt this message or failed to send error message
Datafeed error
Duplicate private chat room name error
Failed due to heavy traffic error

How-to Guides

How to access content export SFTP with RSA encryption configured via FileZilla and WinSCP
How to add a new line in the text area element
How to align images in the text area element
How to allow multiple button selection in Symphony Elements
How to amend an HTML table column width
How to change a bot's profile picture

Log Files

AES GCM encryption error in Key Manager (KM) logs
Configure Agent debug logs
How to capture Android logs
How to capture Android traffic with Fiddler
How to capture client profile logs
How to capture Console logs

Symantec Data Loss Prevention (DLP)

Symantec Data Loss Prevention (DLP) Integration

Team Management and Accounts

Account usage statistics
Browse accounts
Change account information
Create a new admin account
Create a new compliance account
Create a new end user account


Accessing a test pod on mobile
Accessing Symphony Analytics documentation
Accessing the admin guide via the Admin Portal
Amending ownership of a a single owner room
Are Symphony messages secure?
Assigning Super Compliance Officers to a scoping group