Admin and Troubleshooting

Getting Started as an Admin

Get ready for Symphony!

Sign in to and out of the Admin Portal for the first time

Sign in to Symphony via Google Chrome for the first time

Sign in to the Symphony Desktop Application (SDA) for the first time

Sign in to the Symphony mobile app for the first time

Add-ons, Apps & Bots

Configure the access to apps

Access and Navigation

Navigate the Admin Portal

Company Settings

Allow external communication

Configure default company entitlements

Configure individual user entitlements

Configure LDAP sync

Disable single sign-on (SSO)

Enable single sign-on (SSO)

Compliance

Audit trails

Ban members

Compliance Officers

Configure expression filters

Content export - file encryption/decryption

Content export - render HTML data in Actiance Vantage

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Error Messages

Allow CA Renewals parameter setter must be called to initialize KeyManagerService class

A network error interrupted SSO mobile error

Citrix VDI Client disconnected due to failure using SDA (Windows)

Content Export not found error

Could not decrypt this message or failed to send error message

Datafeed error

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How-to Guides

Check if a user has communicated externally

Check the Symphony instance you're connected to

Clear your cache

Disable disclaimers for specific users

How to access content export SFTP with RSA encryption configured via FileZilla and WinSCP

How to add a new line in the text area element

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Log Files

AES GCM encryption error in Key Manager (KM) logs

Capture Android logs

Capture Android traffic with Fiddler

Capture client profile logs

Capture Console logs

Capture crash dump logs

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Symantec Data Loss Prevention (DLP)

Symantec Data Loss Prevention (DLP) Integration

Team Management and Accounts

Account usage statistics

Browse accounts

Change account information

Create a new admin account

Create a new compliance account

Create a new end user account

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Other

Accessing a test instance on mobile

Accessing Symphony Analytics documentation

Accessing the admin guide via the Admin Portal

Are Symphony messages secure?

Assigning Super Compliance Officers to a scoping group

Bluetooth headset not detected

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