Admin and Troubleshooting

Getting Started as an Admin

Get ready for Symphony!

Sign in to and out of the Admin Portal for the first time

Sign in to the Symphony mobile app for the first time

Sign into Symphony via Google Chrome for the first time

Sign into the Symphony Desktop Application (SDA) for the first time

Apps, Bots and Integrations

Configuring access to apps

Access and Navigation

Navigate the Admin Portal

Company Settings

Allow external communication

Configure default company entitlements

Configure individual user entitlements

Configure LDAP sync

Disable single sign-on (SSO)

Enable single sign-on (SSO)

Compliance

Audit trails

Ban members

Compliance Officers

Content export and formats

Conversation monitoring

Disclaimers

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Error Messages

A network error interrupted SSO mobile error

Could not decrypt this message or failed to send error message

Datafeed error

Duplicate private chat room name error

Failed due to heavy traffic error

Failed to ingest error message whilst sending a blast message

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How-to Guides

How to download the Symphony Desktop Application (SDA) from the Admin Portal

How to use the Community Connect Referrer Dashboard app

How to access content export SFTP with RSA encryption configured via FileZilla and WinSCP

How to add a new line in the text area element

How to align images in the text area element

How to allow multiple button selection in Symphony Elements

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Log Files

AES GCM encryption error in Key Manager logs

Configure Agent debug logs

How to capture Android logs

How to capture client profile logs

How to capture Console logs

How to capture crash dump logs

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Symantec Data Loss Prevention (DLP)

Symantec Data Loss Prevention (DLP) Integration

Team Management and Accounts

Account usage statistics

Browse accounts

Change account information

Create a new admin account

Create a new compliance account

Create a new end user account

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Other

Accessing a test pod on mobile

Accessing Symphony Analytics documentation

Accessing the admin guide via the Admin Portal

Amending ownership of a a single owner room

Are Symphony messages secure?

Assigning Super Compliance Officers to a scoping group

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