Managing Non-Multicast Hoots

In Cloud9, Non-Multicast Hoots (NMH) allow administrators to set up Hoot connections for up to 800 subscribers without the need for any on-premises customer infrastructure requirements.

A NMH differs from a Multicast Hoot in that a NMH connection utilizes Selective Forwarding Unit (SFU) technology. SFUs are cloud infrastructure provided by Cloud9 which support large Hoots with more than 50 users on a connection. 

Note: Because Cloud9 provides underlying infrastructure to support these connections, an additional cost is incurred.

Additionally, a NMH can be linked with an SBC Trunk to support two-way audio with a private wire source. Please contact the Cloud9 Support team if you require a Hoot connection to be linked to an SBC Trunk.

Managing users on a Hoot via the Portal

1. Navigate to the Connections tab.


Select Hoots in the Connection Type dropdown menu.

3. Select the Manage Users icon in the Actions column for the desired Hoot.

4. Select the checkboxes corresponding to the users you want to add to the Hoot. You can use the Group Name filter to narrow your search (Figure 1):

Figure 1 Users Available to Add

5. Select Add Selected Users to add the users to the Hoot (Figure 2):

Figure 2 Add Selected Users

Note: Adding a user to a Hoot sends out an invitation to the added users if the connection is less than 24 hours old.

Note: A Hoot can have 800 subscribers who have the ability to talk, but only a maximum of 12 people can talk simultaneously.

Editing a Hoot

1. Navigate to the Connections tab.

2. Select the Connection Type and select Hoots.

3. Select the Pencil icon in the Actions column for the desired Hoot.

4. Actions that can be taken here include renaming the Hoot, changing the SFU Region and setting the maximum number of concurrent talkers (Figure 3):


Figure 3 Edit Hoot

5. Select Save Hoot (Figure 4):


Figure 4 Save Hoot

Provisioning a Hoot button to a user’s layout

1. Navigate to the Users tab.

2. Select a user and select Edit Buttons.

3. Scroll down to the Button Provisioning table.

4. Locate the Hoot in the table by filtering on any available column or by navigating between the pages.

5. Select the checkbox associated with the Hoot to provision the button.

6. View the Hoot provisioned to the first available position on the user’s layout. 

Note: If the user’s firm has connection approval enabled, the provisioned Hoot will display as a pending button until the connection is approved by an administrator.

7. Change the position of the newly provisioned button by dragging and dropping the button to the desired position or selecting the button page in the Page dropdown menu of the table and the desired button position (Figure 5):


Figure 5 Hoot position

View, export and download Hoot call records and recordings

1. Navigate to the Recordings tab.

2. Select a Time Period or Date Range.

3. Under Call Type, select Hoots.

4. Select Search.

5. All Hoot call records made for the firm will be displayed (Figure 6):


Figure 6 Hoot call records

6. Select Export (Figure 7):


Figure 7 Manage your Cloud9 Recordings

7. Select Export to export Hoot call records or Download to save the Hoot records plus all Hoot call record metadata.

If you require further assistance with Non-Multicast Hoots, please contact the Cloud9 Support team at and provide the connection ID for the Hoot in question.