Creating and viewing Non-Multicast Hoots

In Cloud9, Non-Multicast Hoots (NMH) allow administrators to set up Hoot connections for up to 800 subscribers without the need for any on-prem customer infrastructure requirements.

A NMH differs from a Multicast Hoot in that a NMH connection utilizes Selective Forwarding Unit (SFU) technology. SFUs are cloud infrastructure provided by Cloud9 which support large Hoots with more than 50 users on a connection.

Note: Because Cloud9 provides underlying infrastructure to support these connections, an additional cost is incurred.

Additionally, a NMH can be linked with an SBC Trunk to support two-way audio with a private wire source. Please contact the Cloud9 Support team if you require a Hoot connection to be linked to an SBC Trunk.

Create a Hoot

1. Navigate to the Connections tab.

2. Select Add Connection.

3. Select Hoot under Counterparty Type (Figure 1):


Figure 1 Hoot

4. Add a Button Label (Figure 2):


Figure 2 Button Label

5. Select an SFU Region (Figure 3):


Figure 3 SFU Region

Note: If the Hoot contains users from multiple regions, select the most appropriate region available.

Note: The SFU region drop down options are driven by the firm’s CDT PBX Regions. If the drop down does not contain the region needed for the Hoot, please contact the Cloud9 DevOps team or the Cloud9 Sales Engineering team to create a new PBX region.

6. Select Exclude from Global Mute (Figure 4):


Figure 4 Exclude from Global Mute7. Click Add Hoot (Figure 5):


Figure 5 Add

Adding users to a Hoot via the Portal

1. Navigate to the Connections tab.

2. Select the Connection Type and select Hoots.

3. Select the Person icon for the desired Hoot located under Actions.

4. Select the checkboxes corresponding to the user(s) you want to add to the Hoot. You can use the Group Name filter to narrow your search (Figure 6):


Figure 6 Users Available to Add

5. Select Add Selected Users to add the users to the Hoot (Figure 7):


Figure 7 Add Selected Users

Note: Adding a user to a Hoot sends out an invitation to the added users if the connection is less than 24 hours old.

Note: A Hoot can have 800 subscribers who have the ability to talk, but only a maximum of 12 people can talk simultaneously. Refer to the Knowledge Article found here for further information on the maximum number of concurrent talkers.

View all Hoots

1. Navigate to the Connections tab.

2. Select the Connection Type and select Hoots (Figure 8):


Figure 8 Hoots

3. All the Hoots created for your firm will be displayed (Figure 9):


Figure 9 All Hoots

If you require further assistance with Non-Multicast Hoots, please contact the Cloud9 Support team at and provide the connection ID for the Hoot in question.