How to reset your local cache on the Symphony Desktop Application (SDA)

Occasionally, the Symphony Desktop Application (SDA) may behave inconsistently or display a white screen. Performing a clear cache and reload usually resolves this error, however if not, you can try to reset and regenerate the local cache folder for the SDA.

Note: Refer to the Knowledge Article found here for further information on how to clear your cache and reload.

1. Completely exit the SDA.

2. Open a new File Explorer window and navigate to the following location:


3. Locate the Symphony folder and rename it Symphony_Previous (Figure 1 and Figure 2):


Figure 1 Symphony folder


Figure 2 Symphony_Previous folder

4. Restart the SDA.

5. Upon starting, the SDA will automatically regenerate a new Symphony Folder.

6. Check that the SDA is now functioning as expected.

If this doesn't resolve the issue and you require further assistance with resetting your local cache, please contact the Symphony Support team at