Symphony Groups limitations

When communicating with a Group, there are several limitations: 

  • The maximum number of users that can be in a Symphony Group is 100.
  • Groups can only be added to existing internal or external private rooms. Groups cannot be added to direct chats, group chats, multilateral (multi-company) external chat rooms, or public chat rooms.
  • A user cannot add a Group while starting a new chat from the + button. The Group must be added to an existing room.
  • When chatting with a Group, a user cannot select a timestamp to view the message status.
  • A user can use Symphony Meetings in an internal room with a Group, but not in an external room.
  • A user cannot @mention a Group or view the presence of a Group.
  • Chat room owners cannot remove Groups from a chat room.

When creating Groups, there are some limitations for a Symphony administrator:

  • The maximum number of Symphony Groups an administrator can create is 100.
  • To create a Group, the Symphony environment must be v20.13.2+.

Full details on Symphony Groups can be found below:

Symphony Groups User Guide

Symphony Groups Admin Guide

If you require further assistance on Symphony Groups, please contact the Symphony Support team at