A user can find a Symphony Group via a Quick Search from within Symphony. Symphony Groups display a hexagonal badge, rather than the square badge displayed by standard chat rooms or the round badge displayed for individual users (Figure 1):
Figure 1 Groups hexagonal icon
Note: Quick Search is activated by ctrl + k (Windows), or cmd + k (Mac).
Note: Externally facing groups display the group name followed by the company name and then a date/timestamp.
For example, if a user searches for customer success in quick search, results for Symphony Groups will appear under People and Groups (Figure 2):
Figure 2 Search
If the expected Symphony Group isn't found, use the filters in Advanced Search to narrow the results.
Note: Advanced Search is activated by Shift+Enter.
Note: Users should be careful not to confuse results listed under conversations with Symphony Groups.
Full details on Symphony Groups can be found below:
If you require further assistance on Symphony Groups, please contact the Symphony Support team at firstname.lastname@example.org