How to search for a Symphony Group

A user can find a Symphony Group via a Quick Search from within Symphony. Symphony Groups display a hexagonal badge, rather than the square badge displayed by standard chat rooms or the round badge displayed for individual users (Figure 1):



Figure 1 Groups hexagonal icon


Note: Quick Search is activated by cmd+K or ctrl+K.


Note: Externally facing groups display the group name followed by the company name and then a date/timestamp.


For example, if a user searches for customer success in quick search, results for Symphony Groups will appear under People and Groups (Figure 2):



Figure 2 Search


If the expected Symphony Group isn't found, use the filters in Advanced Search to narrow the results. 


Note: Advanced Search is activated by Shift+Enter.


Note: Users should be careful not to confuse results listed under conversations with Symphony Groups.


Full details on Symphony Groups can be found below:


Symphony Groups User Guide

Symphony Groups Admin Guide


If you require further assistance on Symphony Groups, please contact the Symphony Support team at