How to search for a Symphony Group

A user can find a Symphony Group via a Quick Search from within Symphony. Symphony Groups display a hexagonal badge, rather than the square badge displayed by standard chat rooms or the round badge displayed for individual users (Figure 1):

 

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Figure 1 Groups Icon

 

Note: Quick Search is activated by cmd+K or ctrl+K

 

Note: Externally facing groups display the group name followed by the company name and then a date/timestamp

 

For example, if a user searches for customer success in quick search, results for Groups will appear under People and Groups (Figure 2):

 

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Figure 2 Search

 

If the expected Group isn't found, use the filters in Advanced Search to narrow the results. 

 

Note: Advanced Search is activated by Shift+Enter

 

Note: Users should be careful not to confuse results listed under conversations with Symphony Groups