What are Symphony Groups?

Symphony Groups are a special type of chat room allowing members from your organization to interact anonymously as they respond to inquiries from individuals outside the group.

 

Groups work like an email distribution list where the requestor from outside the group cannot see the name of the responder, only the group name instead (Figure 1):

 

group_from_initiator_POV.png

Figure 1 Groups chat

 

Group members can be located across time zones so that customers’ inquiries will be handled in real time even when the local team has finished for the day. Additionally, by using Symphony for Group interactions, communications are protected by Symphony’s omnipresent compliance features.

 

Full details on the Symphony Groups can be found below:

 

Symphony Groups User Guide

Symphony Groups Admin Guide

 

If you require further assistance on Symphony Groups, please contact the Symphony Support team at support@symphony.com