Removing members from a group chat on WhatsApp Connect

Remove members from group chat on WhatsApp Connect by following these steps:

1. From Symphony, open the WhatsApp Connect app (Figure 1):


Figure 1 WhatsApp Connect

Note: If WhatsApp Connect is not available in the application list within Symphony Market, please check with your internal IT team to see if you have the correct permissions to access this app.

2. Tap on the Rooms tab (Figure 2):


Figure 2 Rooms tab

3. Locate the room you wish to remove members from.

4. Hover over the three dot menu on the right hand side and select Manage Members (Figure 3):


Figure 3 Three dot menu

5. Remove the desired member(s) from the room by selecting the three dot menu to the right of the user's name (Figure 4):


Figure 4 Remove

6. Return to the room and check the members have been removed as expected.

Full details on WhatsApp Connect can be found below:

WhatsApp Connect Admin and User Guide

If you require further assistance on WhatsApp Connect, please contact the Symphony Support team at