If there has been a need to uninstall the Symphony Desktop Application (SDA), it's best to perform what is known as a clean installation when attempting to use Symphony again.
A clean installation ensures that the previous installation is completely erased, including any of the previous installation files, such as a local configuration file or a cache file. If the previous version was encountering errors, they should no longer occur with a brand new clean installation.
To perform a clean installation of the SDA:
- Close all open instances of the SDA.
- Fully uninstall the SDA from your system using a tool such as Add or remove programs.
- Check for the existence of a Symphony folder in %appdata% and %localappdata% and, if it is present in either location, delete the Symphony folder.
- Run the SDA installer program of the desired version.
You can download the latest SDA or choose to use SDA AutoUpdate.
- Open Symphony and confirm it is running normally.
If you require further assistance on performing a clean install of the SDA, please contact the Symphony Support team at support@symphony.com