Add members to a WhatsApp Federation group chat

To add members to a WhatsApp Federation group chat:

  1. From Symphony, open the WhatsApp Connect extension app. If the extension app is not available in the application list within Symphony Market, please check with your internal IT team to see if you have the correct permissions to access it.

  1. Tap on the Rooms tab.

  1. Locate the room you wish to add the new member(s) to.
  2. Hover over the three dot menu on the right hand side and select Add Member.

  1. Search for the desired member(s) you want to add to the WhatsApp Federation room, and select Add

  1. Return to the room and check the members have been added as expected.

Note: The room status status may change from Active to Limited when you add a new WhatsApp Federation contact to the room. Limited status indicates that at least one contact has not responded to the last message within 24 hours.

Refer to the Federation Admin and User Support Guide for detailed information on WhatsApp Federation.

If you require further assistance on WhatsApp Connect, please contact the Symphony Support team at