Cannot attach a file in an external room

A common reason a user cannot attach a file in an external room is that the user doesn't have the entitlement Can share files externally enabled.

Check if the user has this entitlement by following these steps:

1. In Symphony, select the Settings icon, then select Admin Portal.

Note: Alternatively, go to as an administrator (where companyabc is the name of your pod).

2. Select Begin Session.

3. Navigate to AccountsBrowse Accounts and select the user whose entitlement you want to check.

4. In Entitlements, check if the entitlement Can share files externally is enabled (Figure 1):


Figure 1 Can share files externally

5. If it is set to No, change this entitlement to Yes.

6. Select Save.

7. Return to Symphony and attempt to attach a file in an external room. This now should succeed (Figure 2):


Figure 2 Attach button