Cannot attach a file in an external room

A common reason a user cannot attach a file in an external room is that the user doesn't have the Can share files externally entitlement enabled.

 

Check if the user has this entitlement by following these steps:

 

1. In Symphony, click Settings in the upper right-hand corner, then click General (Figure 1):

 

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 Figure 1 Settings/General

 

2. Click Go to AC Portal at the bottom of the screen (Figure 2):

 

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Figure 2 Go To AC Portal
 
Note: Alternatively, go to https://companyabc.symphony.com/?admin as an administrator (where "companyabc" is the name of your pod)

3. Search for the user and under Entitlements, check if the Can share files externally entitlement is enabled (Figure 3):

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Figure 3 Can Share Files Externally

4. If it is set to No, change this entitlement to Yes

 

5. Click Save

 

6. Return to Symphony and attempt to attach a file in an external room. This now should succeed (Figure 4):

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Figure 4 Attach Button