If the dropdown options appear to be blank/unavailable while trying to log a Service or Feature Request via the Symphony Help Center (Figure 1) it could be due to a lack of permissions for certain Symphony cookies:
Figure 1 Submit a Request
To resolve this, open a new incognito browser window, navigate to the Help Center, and at the bottom of the page, a pop-up regarding Symphony cookies should be displayed (Figure 2):
Figure 2 Cookies
Select Allow all cookies then follow the steps in the following Knowledge Articles:
Once completed, sign in to the Help Center and you should be able to select the Service/Feature Request options from the dropdown menu.
If the issue persists, please contact the Symphony Support team at support@symphony.com and inform them you are experiencing issues with raising requests via the Symphony Help Centre.