Help centre request forms are blank/unavailable

If the dropdown options appear to be blank/unavailable while trying to log a Service or Feature Request via the Symphony Help Center (Figure 1) it could be due to a lack of permissions for certain Symphony cookies:



Figure 1 Submit a Request


To resolve this, open a new incognito browser window, navigate to the Help Center, and at the bottom of the page, a pop-up regarding Symphony cookies should be displayed (Figure 2):



Figure 2 Cookies


Select Allow all cookies then follow the steps in the following Knowledge Articles:


Once completed, sign in to the Help Center and you should be able to select the Service/Feature Request options from the dropdown menu.


If the issue persists, please contact the Symphony Support team at and inform them you are experiencing issues with raising requests via the Symphony Help Centre.