SymBot - manage authorized support contacts

Within SymBot, authorized Zendesk users for Symphony have the ability to manage other authorized Symphony support contacts.

 

Manage authorized support contacts by following these steps:

 

1. Mention SymBot in a 1:1 conversation or room

 

2. In the menu that is displayed, click Admin Support (Figure 1):

 

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Figure 1 Admin Support

 

3. Click Manage Users (Figure 2):

 

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Figure 2 Manage Users

 

4. A complete list of authorized support contacts for your associated organization is displayed

 

5. Add or remove authorized support contacts using these options (Figure 3):

 

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Figure 3 Add/Remove Authorized Users

 

Note: Users can be offboarded via Symphony username or by providing a comma-separated list of email addresses

 

Note: Existing tickets must be reassigned when the assigned user is removed. An email address for the new assigned user is required 

 

Find more information on SymBot here