SymBot - create a service request

Within SymBot, authorized Zendesk users for Symphony have the ability to create service requests sent directly to the Symphony Support team.

 

Create a service request by following these steps:

 

1. Mention SymBot in a 1:1 conversation or room

 

2. In the menu that is displayed, click Admin Support (Figure 1):

 

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Figure 1 Admin Support

 

3. Click Create Ticket (Figure 2):

 

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Figure 2 Create Ticket

 

4. Complete the form (Figure 3):

 

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Figure 3 Support Request

 

Note: The Request FileVault Link checkbox is optional

 

5. Click Create Ticket

 

6. Confirmation of the service request creation will be displayed (Figure 4):

 

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Figure 4 Service Request Confirmation

 

7. Choose whether or not to be notified of updates to the new service request (Figure 5):

 

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Figure 5 Updates

 

Note: SymBot will deliver notifications to the same conversation where the service request was created

 

8. The service request will be sent directly to the Symphony Support team to be handled

 

Find more information on Symbot here