WhatsApp Connect - can't find your contact on this messaging platform

When onboarding a WhatsApp Connect contact, users may receive the following error (Figure 1):



Figure 1 Error message


This error is shown when the contact number you are trying to add is not registered on WhatsApp. To resolve this, ask the contact to verify the number used to register on WhatsApp and then onboard the contact to WhatsApp Connect using the verified registered number.


If the contact number is verified as registered on WhatsApp and you are still receiving the error, please contact Symphony Support at support@symphony.com