Can't find your contact on this messaging platform error

When onboarding a WhatsApp Connect contact, users may receive the following error (Figure 1):



Figure 1 Error


This error is shown when the contact number you are trying to add is not registered on WhatsApp. To resolve this, ask the contact to verify the number used to register on WhatsApp and then onboard the contact to WhatsApp Connect using the verified registered number.


If the contact number is verified as registered on WhatsApp and you are still receiving the error, please contact Symphony Support at


Full details on WhatsApp Connect can be found below:


WhatsApp Connect Admin and User Guide


If you require further assistance on WhatsApp Connect, please contact the Symphony Support team at