How to capture Mana logs

Mana logs contain useful logging information which can assist in troubleshooting certain scenarios.

 

Capture Mana logs by following these steps:

 

1. From Symphony, press Ctrl + Shift + D.

 

2. The logs will be automatically captured and downloaded (Figure 1):

 

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Figure 1 Mana logs

 

3. Compose an email and send the Mana logs to Symphony Support at support@symphony.com

 

Note: If the files are too large to email, inform the support team, who can arrange to receive the files via the secure file transfer site Filevault.