Enabling expression filters V3

Expression filters reduce the risk of your employees creating inappropriate content and affecting the reputation or compliance of the company. One example of an expression filter is profanity filtering

With expression filters V3 with Symproxy, a user can select a phrase or phrases to log, warn or block before the message is sent.

Enable expression filters V3 by following the steps below:

1. In Symphony, select the Settings icon (Figure 1):


Figure 1 Settings

2. Select Admin Portal.

Note: This option is only available if you're a designated Administrator with Admin Portal access.

3. Select Begin Session.

Note: Session Objective and Comments are optional fields and are not required to access the Admin Portal.

4. Navigate to Expression Filters (V3) under Compliance (Figure 2):


Figure 2 Expression Filters (V3)

5. From here, internal Symphony admins can configure several different items:

  • Message content.
  • File content.
  • Scope.

When message content is set to Log event, users can still directly send a message with content issues, but a record of this message will be logged in the audit. 

When message content is set to Warn user before sending, a warning will be displayed for messages sent with content issues, but the user can ignore this warning and continue to send the message (Figure 3):


Figure 3 Warning

When message content is set as Block user from sending, a warning will be displayed for messages sent with content issues. The user will not be able to send the message and must edit or remove the message (Figure 4):


Figure 4 Warning

Users can limit the filtering scan to the message only and specify the types of attached files to include.

Users can also define the scope of the scan to be Internal chats and rooms, External chats and rooms or both (Figure 5):


Figure 5 Scope