Someone could not be added to the room error

When adding a WhatsApp Connect internal member to a room, users may receive the following error (Figure 1):


Figure 1 Error

A common reason for this error is that the person being added has not yet accepted the connection request from the Symphony Connect Helper (Figure 2):


Figure 2 Symphony Connect Helper

The user should make sure the person they are trying to add has received and accepted a connection request from the Symphony Connect Helper. This connection is required to be added to the room.

If the user has accepted the connection request and still cannot be added, please contact Symphony Support at

Full details on WhatsApp Connect can be found below:

WhatsApp Connect Admin and User Guide

If you require further assistance on WhatsApp Connect, please contact the Symphony Support team at