How to identify the number of messages a user has sent

To learn the number of messages sent by a user, install the Premium Plus version of Symphony Analytics:

 

1. Launch Symphony Analytics and navigate to Premium Plus

 

2. Select the User Lookup (PII) tab

 

3. From the Top Users section, select the Message Sent Per Users report

 

4. Enter the user you wish to check and click Apply

 

5. The number of messages sent by that user will be displayed

 

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Figure 1 Symphony Analytics