When trying to onboard a contact from Brazil with an 8-digit phone number, users may receive the following error (Figure 1):
Figure 1 Error Message
This error is triggered due to a change by Brazil telecom providers expanding the available phone numbers in that country. As part of this change, 8-digit legacy numbers were also provided an equivalent 9 digit number.
To translate an 8-digit number to a 9-digit one, add a 9 before the phone number, but after the country code and area code:
|8 Digit Number||+55 35 1234 5678|
|9 Digit Number||+55 35 91234 5678|
Table 1 Numbers
If the new 9-digit number is still not accepted, please contact Symphony Support at email@example.com