Presence status issue on Symphony Desktop Application (SDA) 9 or above

During the installation of the Symphony Desktop application (SDA) version 9 or above, using a Symphony instance URL that is different from the instance URL used on a day-to-day basis can cause issues displaying an incorrect presence status.


To resolve this, the SDA must use the correct instance URL in the contextOriginUrl parameter in the Symphony configuration file. This parameter allows users to whitelist a specific instance URL. Only the whitelisted web page can communicate with the SDA, removing the root cause of the incorrect presence status.

Amend the contextOriginUrl parameter in the Symphony configuration file:

  1. Open the Symphony configuration file.
  2. Amend the contextOriginUrl parameter to your Symphony instance URL.


    • companyabc is the name of your Symphony instance.
  1. Save the configuration file and close it.
  2. Restart Symphony and check the presence status is working correctly.

If the issue persists after you reopen Symphony, please contact the Symphony Support team at and inform them that you are experiencing issues with your presence status.