If a Symphony Messaging instance is configured to enable SSO in Symphony Messaging, all users are required to sign in to Symphony Messaging using their SSO credentials. Therefore, resetting the password in Symphony Messaging alone will not change their login credentials for Symphony Messaging.
Internal Symphony Messaging admins can reset passwords on behalf of other users. If needed, they can also enable a feature to allow users to bypass SSO to log in to Symphony.
Password issues should be addressed by your internal IT team. However, if password issues persist, please contact the Symphony Support team at support@symphony.com for further assistance.