How to disable an information barrier

When an information barrier (IB) is no longer required, it can be disabled from the Admin Portal. The restrictions it enforced will then no longer apply.

 

Note: You cannot fully delete an IB, only disable it.

 

1. In Symphony, click Settings in the upper right-hand corner, then click General (Figure 1):

 

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 Figure 1 Settings/General

 

2. Click Go to AC Portal at the bottom of the screen (Figure 2):

 

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Figure 2 Go To AC Portal
 
Note: Or, navigate to https://companyabc.symphony.com/?admin as an administrator (where companyabc is the name of your pod)

3. From your left nav, click Information Barriers (Figure 3):

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Figure 3 Information Barriers

4. Search for the IB you wish to disable from the list provided and select it. The IB should currently be displayed as Enabled (Figure 4):

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Figure 4 Enabled

5. Click Disable to the right of the IB (Figure 5):

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Figure 5 Disabled

6. The IB will now be disabled and its restrictions will no longer be enforced