Java Debugging allows capture of troubleshooting data and can be enabled via an edit to the log configuration and environment.sh files, as detailed below:
# cd /data/tomcat/config
# vi environment.sh
Next, add the below line to the environment.sh file:
- Djavax.net .debug=all \
Once completed, set level="DEBUG" as shown in /data/tomcat/config/log4j2.xml:
<AsyncRoot level="DEBUG">
<AppenderRef ref="console"/>
<AppenderRef ref="error-rolling-file"/>
<AppenderRef ref="rolling-audit-file"/>
<AppenderRef ref="rolling-file"/>
<AppenderRef ref="rolling-file-onprem"/>
</AsyncRoot>
Finally, restart the key manager and reproduce any steps resulting in an issue.
The user will now be able to gather the environment.sh, keymanager_config.json, catalina.out and livecurrent.log files and send them to Symphony Support to assist with troubleshooting.