How to capture crash dumps in the Symphony Desktop Application (SDA)

Capture crash logs in the Symphony Desktop Application (SDA) by following these steps:

 

1. From a Windows or Mac device, open the SDA

 

2. From the hamburger menu (SDA) or menu bar (Mac), click Help

 

3. Hover on Troubleshooting

 

4. Click Show crash dump in Explorer (Windows) or Show crash dump in Finder (Mac) (Figure 1 and Figure 2):

 

1.png

Figure 1 Show Crash Dump In Explorer

 

2.png

Figure 2 Show Crash Dump In Finder

 

5. A zip file of the crash reports for the renderer processes will be created

 

6. Send the crash logs to Symphony Support at support@symphony.com

 

Note: If the files are too large to email, inform Symphony Support. They can arrange to receive it using a secure file transfer site, Filevault