How to retrieve read details of a suppressed message

After a sent message is suppressed, users are unable to determine if anyone read the message before it was removed.

 

Note: Only Super Compliance Officer (SCO) or Compliance Officer (CO) roles can perform this task

 

Note: The MessageID will be required

 

Determine if the message was read by following the steps below:

1. In Symphony, click Settings in the upper right-hand corner, then click General (Figure 1):

 

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 Figure 1 Settings/General

 

2. Click Go to AC Portal at the bottom of the screen (Figure 2):

 

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Figure 2 Go To AC Portal
 
Note: Alternatively, navigate to https://companyabc.symphony.com/?admin as an administrator (where companyabc is the name of your pod)

 

3. Search for your own account and open your profile


4. Ensure the Content Management check box is selected (Figure 3):

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Figure 3 Content Management

 

5. Navigate to your left nav and click Message Management (Figure 4):

 

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Figure 4 Message Management

6. Paste the MessageID in the input box and click Apply. This will provide you with a list of users who have read the message