After a sent message is suppressed, users are unable to determine if anyone read the message before it was removed.
Note: Only Super Compliance Officer (SCO) or Compliance Officer (CO) roles can perform this task
Note: The MessageID will be required
Determine if the message was read by following the steps below:
Note: Alternatively, navigate to https://companyabc.symphony.com/?admin as an administrator (where companyabc is the name of your pod)
3. Search for your own account and open your profile
4. Ensure the Content Management check box is selected (Figure 3):
Figure 3 Content Management
5. Navigate to your left nav and click Message Management (Figure 4):
Figure 4 Message Management
6. Paste the MessageID in the input box and click Apply. This will provide you with a list of users who have read the message
1. In Symphony, click Settings in the upper right-hand corner, then click General (Figure 1):
Figure 1 Settings/General
2. Click Go to AC Portal at the bottom of the screen (Figure 2):