The audit trail within the Admin Portal can help you quickly identify whether a user has communicated externally with another user via Symphony. For example. this evidence may be required to investigate concerns or resolve disputed testimony about communication with external contacts.
Check if a user has communicated with external contacts by following these steps:
Note: Alternatively, navigate to https://companyabc.symphony.com/?admin as an administrator (where companyabc is the name of your pod)
3. Search for the relevant user and open their profile
4. Click the Audit Trail tab (Figure 3):
Figure 3 Audit Trail
5. Check the Conversation Scope column for any values identified as External (Figure 4):
Figure 4 External Value
6. This value shows the message/action was with an external contact and can be used to resolve any disputed testimony
1. In Symphony, click Settings in the upper right-hand corner, then click General (Figure 1):
Figure 1 Settings/General
2. Click Go to AC Portal at the bottom of the screen (Figure 2):