How to check if a user has communicated with external contacts

The audit trail within the Admin Portal can help you quickly identify whether a user has communicated externally with another user via Symphony. For example. this evidence may be required to investigate concerns or resolve disputed testimony about communication with external contacts. 


Check if a user has communicated with external contacts by following these steps: 

1. In Symphony, click Settings in the upper right-hand corner, then click General (Figure 1):



 Figure 1 Settings/General


2. Click Go to AC Portal at the bottom of the screen (Figure 2):



Figure 2 Go To AC Portal
Note: Alternatively, navigate to as an administrator (where companyabc is the name of your pod)


3. Search for the relevant user and open their profile


4. Click the Audit Trail tab (Figure 3):



Figure 3 Audit Trail


5. Check the Conversation Scope column for any values identified as External (Figure 4):



Figure 4 External Value


6. This value shows the message/action was with an external contact and can be used to resolve any disputed testimony