How to obtain the messageID/conversationID of a message with no timestamp

Depending on the Information Density setting on Symphony, not every sent message will have a visible timestamp, and information such as the MessageID and the ConverstationID cannot be retrieved.

 

Obtain the messageID/conversationID of a message with no timestamp with these steps:

 

1. If a user is sending multiple messages consecutively, it is possible that only the first sent message will have a timestamp, as in test1 in the example below (Figure 1):

 

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Figure 1 Single Timestamp

 

This indicates that Information Density is set to Spacious and needs to be changed to Condensed.

 

2. Click Settings in the upper right-hand corner, then General (Figure 2):

 

1.png

 Figure 2 Settings/General

 

3. Under Information Density select Condensed (Figure 3):

 

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Figure 3 Condensed

 

4. Every message will now have a separate timestamp (Figure 4):

 

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Figure 4 Timestamps

 

5. Clicking each individual timestamp will now display the MessageID and the ConverstationID for that specific message